Refund Policy

30-day money-back guarantee

We want you to be fully satisfied with AutoVision AI. If you're not happy with your purchase, we offer a 30-day money-back guarantee. You can request a full refund within 30 days of your initial order date, no questions asked.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund, you can:

• Visit paddle.net and use Paddle's self-service refund tool.
• Contact our support team at support@autovision.ai and we will assist you with the process.

Refund eligibility

Refunds are available under the following conditions:

• The request is made within 30 days of the original purchase date.
• The request applies to the initial subscription or one-time purchase. Renewal refunds may be considered on a case-by-case basis.
• You have not materially breached our Terms of Service (e.g., fraud, abuse, or reverse engineering).

What happens after a refund

Once a refund is approved and processed by Paddle, your payment will be returned to your original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or payment provider. Your access to paid features will be revoked upon refund completion.

Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. You may also refer to Paddle's Refund Policy for additional details.

Contact us

If you have any questions about this Refund Policy, contact Maxim Vogt at support@autovision.ai.