Privacy Policy

1. Who we are

AutoVision AI is operated by Maxim Vogt ("we", "us", "our"). We act as the data controller for the personal data collected through our website and service. If you have questions about this policy or how we handle your data, please contact us at support@autovision.ai.

2. What personal data we collect

We collect and process the following categories of personal data:

• Account data: name, email address, and login credentials you provide when creating an account.
• Usage data: how you interact with the service, features used, and session information.
• Device/technical data: IP address, browser type, device identifiers, and operating system.
• Support data: messages and content you send when contacting customer support.
• Payment data: processed by our Merchant of Record, Paddle (see Section 6).

3. Why we collect your data (purposes and legal basis)

4. How we share your data

We share your personal data with the following categories of recipients:

• Service providers: Hosting, analytics, and customer support tooling providers who process data on our behalf under data processing agreements.
• Merchant of Record (Paddle): For sale of the product, subscription management, payments, tax compliance, and invoicing. Paddle operates as an independent controller for the data it collects during checkout.
• Professional advisers: Legal and accounting professionals, where necessary.
• Authorities: Where required by law or to protect our rights.

5. Data retention

We retain your personal data for as long as necessary to provide the service and fulfil the purposes outlined in this policy. Account data is kept for the duration of your active account plus up to 2 years after closure to comply with legal obligations and resolve disputes. Usage and technical logs are retained for up to 12 months. When data is no longer needed, we delete or anonymise it securely.

6. Payments by Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns. Payment data (such as card details and billing address) is collected and processed directly by Paddle during checkout. For details on how Paddle handles your data, please refer to Paddle's Privacy Policy.

7. Cookies

We use essential cookies to operate the service (e.g., session management, authentication, and security). We also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings. For more details, see our cookie notice displayed on first visit.

8. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction: Request that we limit how we use your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Complaint: Lodge a complaint with your local supervisory authority.

We aim to respond to all requests within 30 days. To exercise your rights, contact us at support@autovision.ai.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit (TLS), access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. International transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States and European Economic Area. Where required, we use Standard Contractual Clauses or rely on adequacy decisions to ensure adequate protection.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service. Continued use of the service after changes constitutes acceptance of the revised policy.

12. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact Maxim Vogt at support@autovision.ai.